Support

Need a hand with retailscout? We answer every message - usually within one working day.

Contact us

Email: matthew@retailscout.app
Community & live help: the members’ Discord (link it from Settings inside the app) - the fastest place for quick questions, and where we post product updates.

Forgotten password: use “Forgot password?” on the login page - the email arrives from retailscout.
Signed out unexpectedly: retailscout allows 3 devices at once; signing in on a 4th signs out the oldest.
Billing, invoices and cancelling: Settings → Membership → Manage subscription. You can cancel at any time; your access continues to the end of the period you have already paid for, and you will not be charged again.

Connecting your Amazon selling account (Settings → Amazon account) lets retailscout check, for products you view, whether your account can list them or needs approval. The check uses Amazon’s official Selling Partner API on your behalf.
We never see your Amazon password, and we don’t access orders, customers or finances - only listing eligibility.
You can disconnect at any time from Settings; this deletes the stored connection immediately.
A Professional selling account is required - eligibility checks aren’t meaningful on an Individual account.
The Amazon connection is available on a paid membership. It does not appear while a free trial is still running, so if you can’t see it in Settings, that is why.

Product data (prices, sales estimates, history) is best-effort market data - always verify before buying.
The browser extension signs in with the license key shown in Settings while your membership is active.

retailscout is operated by RETAILSCOUT LTD (company no. 17294640), United Kingdom.